FAQs

Q. I've signed up. How do I get access to the program?
Our prep courses are presented via GoToWebinar. This allows you to see dynamic content, ask questions, and benefit from a classroom environment, but from your office, your home, or anywhere with a high speed Internet connection. You will receive a registration confirmation, which includes a link to connect to the course.
Q. How do I connect to the course? Can my computer run GoToWebinar?
To attend a Webinar on a PC, the following is required:
  • Internet Explorer 6.0 or newer, Mozilla Firefox 2.0 or newer (JavaScript and Java enabled)
  • Windows 2000, XP, 2003 Server or Vista
  • Cable modem, DSL or better Internet connection
  • Minimum of Pentium class 1GHz CPU with 512 MB of RAM (Recommended) (2 GB of RAM for Windows Vista)
  • a microphone and speakers (a USB headset is recommended).
For more questions on GoToWebinar, including technical requirements, please visit GoToWebinar's FAQ page
Q. How do I ask questions of the instructor?
Our courses are fully interactive, so you can feel free to submit questions throughout the class duration via GoToWebinar's chat function.
Q. When is the next certification test?
For the CCM certification, the next test will be offered by CCMC in April 2009. Once an exact date has been determined by CCMC, we will post it here. For more questions about the CCM course itself, please register for our prep course, or visit CCMC's website.
Q. What other certification prep courses do you have planned?
We have several in development. Please check in with us regularly to see our new additions.
Q. Additional Terms and Conditions.
Online learning programs are sponsored by Certain Certify, a Division of Thompson Publishing Group, Inc, 805 15th Street NW, 3rd Floor, Washington, DC 20005. Certain Certify reserves the right to substitute speakers and reschedule or cancel programs due to unforeseen circumstances. Certain Certify is not responsible for any problems stemming from registrants' organization's hardware or telecommunications services. Recording of programs is prohibited.